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						<title>Business Currents - Articles - Customer Service</title>
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					  <title>Keeping Your Cool When The Customer Gets Hot</title>
					  <link>http://www.businesscurrents.net/articles/160/1/Keeping-Your-Cool-When-The-Customer-Gets-Hot</link>
					  <description>Providing excellent customer service is the only way to really differentiate your company from competitors.  Follow these 4 steps to elevate your customer service and relieve yourself from a great deal of stress.</description>
					  <author>lavaseek@yahoo.com (Lydia Ramsey)</author>
					  <pubDate>Fri, 04 Aug 2006 00:00:00 -0500</pubDate>
					 
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					  <title>Selling on the Internet: Who Said What?</title>
					  <link>http://www.businesscurrents.net/articles/53/1/Selling-on-the-Internet%3A-Who-Said-What%3F</link>
					  <description>A wounded reputation can hurt your business. Superior customer service generates favorable testimonials. Use them to promote your Internet or other business.</description>
					  <author>authorinfo@businesscurrents.net (John T. Jones)</author>
					  <pubDate>Tue, 28 Mar 2006 00:00:00 -0600</pubDate>
					 
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					  <title>What We Shop for: Customer Service</title>
					  <link>http://www.businesscurrents.net/articles/51/1/What-We-Shop-for%3A-Customer-Service</link>
					  <description>J.C. Penny had a big sale last weekend. I got my stuff and I got wonderful service. Customer service is still out there folks!</description>
					  <author>authorinfo@businesscurrents.net (John T. Jones)</author>
					  <pubDate>Mon, 27 Mar 2006 00:00:00 -0600</pubDate>
					 
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					  <title>Jekyll &#38; Hyde Customer Service</title>
					  <link>http://www.businesscurrents.net/articles/50/1/Jekyll-%26-Hyde-Customer-Service</link>
					  <description>My Dr. Jekyll and Mr. Hyde customer service experience. First they try their best to keep my business - good idea. Then when I no longer need their services, they poison the relationship - bad idea.</description>
					  <author>authorinfo@businesscurrents.net (David Berky)</author>
					  <pubDate>Mon, 27 Mar 2006 00:00:00 -0600</pubDate>
					 
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