http://www.businesscurrents.net en-us http://www.businesscurrents.net N/A support@businesscurrents.net Tue, 06 Jan 2009 02:33:23 -0600 20 http://www.businesscurrents.net/articles/166/1/Winning-Customers-Over-the-Phone Learn the vital steps necessary to make a good impression while speaking to your customers over the phone. lavaseek@yahoo.com (Lydia Ramsey) Fri, 04 Aug 2006 00:00:00 -0500 http://www.businesscurrents.net/articles/165/1/Stand-Out-in-Business-the-Write-Way Build your business and stand out in a crowd by sending handwritten notes whenever possible to existing and potential clients. lavaseek@yahoo.com (Lydia Ramsey) Fri, 04 Aug 2006 00:00:00 -0500 http://www.businesscurrents.net/articles/162/1/Musical-Phones To increase customer satisfaction follow these easy steps when handling customer calls. lavaseek@yahoo.com (Lydia Ramsey) Fri, 04 Aug 2006 00:00:00 -0500 http://www.businesscurrents.net/articles/159/1/Got-Voice-Mail%3F Use voice mail appropriately and it can be an incredible asset for your business. Use it the wrong way and it will drive your customers away. lavaseek@yahoo.com (Lydia Ramsey) Fri, 04 Aug 2006 00:00:00 -0500 http://www.businesscurrents.net/articles/104/1/5-Steps-to-Improved-Listening The shortest distance between two communication points is shared meaning why are we communicating at all? To listen means to receive the information unfiltered and respond appropriately to the message. The goal of the listener is to get the message. Listen for the intent. Listen for the action. washington@think6results.com (Valarie Washington) Thu, 20 Apr 2006 00:00:00 -0500 http://www.businesscurrents.net/articles/34/1/Learning-Superior-Customer-Service-Skills Is customer service an empty shell long on rhetoric but short on delivery? Does the term customer service actually mean anything or is it a leftover expression from an era of days gone by? authorinfo@businesscurrents.net (Daniel Sitter) Mon, 27 Mar 2006 00:00:00 -0600 http://www.businesscurrents.net/articles/27/1/Overwhelmed-by-the-Daily-Deluge-of-E-mail%3F Author Wendy Maynard writes tips on managing e-mails. Part of being an effective marketer is being an effective time manager. One of the biggest time drainer is our In-Box. Learn to tame your e-mail beast! authorinfo@businesscurrents.net (Wendy Maynard) Mon, 27 Mar 2006 00:00:00 -0600 http://www.businesscurrents.net/articles/18/1/The-High-Cost-of-Poor-Listening There are no shortcuts to becoming a great listener and the price tag for poor listening is high. Listening well can cut down on misunderstandings, miscues, damaged relationships, missed opportunity and disagreements while building strong alliances, increasing knowledge and delivering better results faster. washington@think6results.com (Valarie Washington) Mon, 27 Mar 2006 00:00:00 -0600 http://www.businesscurrents.net/articles/5/1/The-Six-Rules-of-Effective-Communication This article examines effective communication skills in the workplace. Most communication problems result from a failure to follow these six rules. authorinfo@businesscurrents.net (Barbara Stennes) Sun, 05 Mar 2006 00:00:00 -0600