Daniel Sitter is the author of the popular, award-winning ebook, Learning For Profit. Designed for busy people, his new book teaches simple, step-by-step accelerated learning skills, demonstrating exactly how to learn anything faster than ever before. Learning For Profit is available at the author’s web site http://www.learningforprofit.com and from numerous online book merchants. Mr. Sitter, having expertise in sales, marketing and personal development, is a frequent contributor to several publications.
Is customer service an empty shell long on rhetoric but short on delivery? Does the term customer service actually mean anything or is it a leftover expression from an era of days gone by?
Ask almost any average salesperson what his greatest problem or objection is and more than likely you will hear the word price. "My prices are higher than my competitors" or "Our prices are too high" are often the excuse for lackluster sales. Ask a superior salesperson however and I suspect that you will find in reality she has learned that price is seldom the real issue.
Getting paid. Isn't that the ultimate goal from each and every sale It had better be or you are in the wrong business! Although there is no absolute guarantee there is one technique that will certainly reduce or eliminate the incidence of non-payment and no commissions.
No one enjoys being yelled out cursed at bullied or manhandled in any form whether physically or verbally. It does however happen at times. What options do you have to diffuse the situation? Can you separate yourself from the abusive behavior being directed at you before you lose your cool and strike back? How can you keep your emotions in check so that you might still accomplish your task?
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