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Communication

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Winning Customers Over the Phone

By Lydia Ramsey | Published 08/4/2006 | Communication | Rating:

Learn the vital steps necessary to make a good impression while speaking to your customers over the phone.

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Stand Out in Business the Write Way

By Lydia Ramsey | Published 08/4/2006 | Communication | Rating:

Build your business and stand out in a crowd by sending handwritten notes whenever possible to existing and potential clients.

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Musical Phones

By Lydia Ramsey | Published 08/4/2006 | Communication | Rating:

To increase customer satisfaction follow these easy steps when handling customer calls.

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Got Voice Mail?

By Lydia Ramsey | Published 08/4/2006 | Communication | Rating:

Use voice mail appropriately and it can be an incredible asset for your business. Use it the wrong way and it will drive your customers away.

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5-Steps to Improved Listening

By Valarie Washington | Published 04/20/2006 | Communication | Rating:

The shortest distance between two communication points is shared meaning why are we communicating at all? To listen means to receive the information unfiltered and respond appropriately to the message. The goal of the listener is to get the message. Listen for the intent. Listen for the action.

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